EST. 2014
FREE UK DELIVERY WITH ORDERS OVER £20.00
REFUND POLICY
RETURNS
Unfourtunally we are unable to accept returns, however if you are experiencing problems with your items, please contact us at dmakdesigns@outlook.com or a method provided on our website to start a conversation on how we may address your concern. We are always happy to help!
DEFECTS
At D.Mak.Designs, our sole aim is to give our customers the best shopping experience. Our handmade items are made with the upmost love and care and all items are checked many times to ensure the best customer experience. If you feel you have received a defective product, please contact us at dmakdesigns@outlook.com or a method provided on our website to start a conversation about the inquire and how to make it right.
DELIVERY
Our delivery times are only an estimated are are not guaranteed. They will always be estimated on business days (Does not include weekends and holidays). Once packages are sent to our provider, arrival times are out of our control and are in the hands of the service. At D.Mak.Designs, we use Royal Mail as our delivery provider.
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D.Mak.Designs are not held responsible for:
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Mistakes made by Royal Mail
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Wrong addresses given by customers
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Damage to orders by postal services
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PO box issues
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Stolen packages after delivery
If you have a specific question with respect to the delivery provider, please contact us at dmakdesigns@outlook.com or a method provided on our website to start a conversation about any issues.
Enquiries are handled case-by-case and are taken seriously with the goal to make our customers happy. We stand by our handmade products that are inspected to assure customers will be satisfied with the goods. All of the individual enquiries are treated seriously and are treated fairly and responsibility. We believe when treating our customers evenly and respectfully, that they are fair and polite towards us at D.Mak.Designs.